Shipping, Contact & FAQs

Rare Pokémon pulls, the latest Riftbound sets, and premier TCG collectibles. Lucky Encounter is built for collectors and players hunting their next big hit. 

At Lucky Encounter, we’re a small team of collectors and passionate gamers first, based right here in New Zealand. Backed by 15 years of combined retail and customer service experience, our mission is simple: deliver great gear, honest affordable prices, and a smooth experience for every collector and player across the country.

Whether you're hunting down classic Pokémon grails, diving into the latest Riftbound sets, or gearing up for your next game night, we get the thrill of the pull because we live it too. We’re here to help you build your collection and make every turn a lucky one.

TCG Products

All Lucky Encounters products are sourced from official vendors and we aim to bring them to you at the best possible prices.

Shipping

NZ Shipping
All orders are dispatched within 24 hours, 7 days a week, from our Auckland-based warehouse.

  • Auckland: Please allow up to 2 days for delivery

  • Nationwide: Please allow up to 5 days for delivery

  • All orders are sent via NZ Post

Local Delivery
Local delivery may be available on request. Get in touch with us to check availability and delivery options.

International Shipping
We also ship internationally via NZ Post.

  • Australia: Please allow up to 7-14 days

  • Worldwide: Please allow up to 10-15 days

Pre-Orders

For products marked pre-order, please allow approximately 3 weeks for shipping, unless communicated otherwise.

Pulled Something Big?

Did you pull a SIR or SAR from one of our packs?

Let us know and we'll give you a $8 Lucky Encounters gift card for sharing the pull with us.

Terms: By claiming the gift card, you agree to provide proof of the SIR/SAR pull and allow us to share it across our social media channels.

Looking for Something Specific?

We source!

If you're after a particular Pokémon, set, product or card, get in touch and we'll see what we can find for you.

Get in Touch

Instagram: @lucky.encounternz
TikTok: @lucky.encounters
Email: luckyencounternz@gmail.com
Phone: 021 040 7535

Thanks for supporting Lucky Encounters.